Question 1

What Is Your Product Range?

Accepted Answer

DE&E's advantageous products are range hoods and gas hobs. But we also have categories such as electric oven, combi oven, sterilizer and etc.

Question 2

How Could You Guarantee The Quality?

Accepted Answer

The smart factory of DE&E based on the Industrial 4.0 concept deeply integrates manufacturing and information technology, with intelligent manufacturing as its core. 1) It employs advanced technologies to monitor production processes in real time. This enables immediate response to any quality issues, ensuring consistent quality throughout production. 2) It incorporates traceability features that allow for full visibility of the production process. This includes tracking materials, equipment, and even personnel involved in manufacturing, ensuring that any quality concerns can be traced back to their source. 3) DE&E also owns a national-level testing center which covers comprehensive safety testing, performance testing, reliability assessments, and lifespan evaluations. It has the capability to test all DE&E products and core components, providing authoritative monitoring of product quality. This ensures that every item leaving DE&E's factory is trustworthy, while also providing reliable date and experimental support for technological innovation and development.

Question 3

What's Your Advantage Over Peer Factories?

Accepted Answer

The company is one of the most competitive enterprises in the high-end kitchen appliances industry in China. It has established a national-level postdoctoral research station and a provincial-level enterprise technology center, and it is recognized as a national high-tech enterprise. Additionally, the company is a benchmark demonstration enterprise for cloud adoption at the provincial level in Zhejiang and a demonstration enterprise for service-oriented manufacturing in Zhejiang. Its factory is constructed based on Industry 4.0 and adopts advanced technologies to achieve quality management traceability which involves real-time monitoring and feedback throughout the production process, providing full traceability of product quality and achieving lean production management. By leveraging technologies such as RFID, PDA, sensors, and wireless network communication, we enable connectivity among equipment, materials, and personnel. Through data exchange, communication, and automatic uploads, we achieve intelligent identification, positioning, tracking, and monitoring of all elements involved in production management.

Question 4

What's Your MOQ?

Accepted Answer

Our MOQ for each model is 100pcs. But we will offer a less MOQ=50pcs for new client if it can accept neutral package.

Question 5

What's Your Lead Time?

Accepted Answer

For new orders, our lead time is usually 45 days after deposit and all artworks confirmed. And for repeated orders, the lead time is usually 35 days after deposit.

Question 6

What Kind Of Payment Term Do You Do?

Accepted Answer

For first time cooperation, our payment term is 30% TT deposit+70% TT balance payment before loading. But we can negotiate on the payment term after we establish stable cooperation.

Question 7

What Kinds Of Certificate Do You Have?

Accepted Answer

We can provide internationally recognized certification like CB or CE for our products. If you have special need, we can discuss on the certification issue.

Question 8

Which Countries Do Your Products Export To?

Accepted Answer

Our products have been exported to over 40 countries. The main regions are South-east Asia, Middle East, Australia&New Zealand.

Question 9

Can Your Products Be With My Private Label?

Accepted Answer

Yes, we can do both OEM and ODM business.

Question 10

How About The After-sales Service?

Accepted Answer

For after-sales service, it shall be done locally by the client itself. We will provide FOC spare parts worth 1% of the order value to our clients for them to do the after-sales service.

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FAQ

Can you provide OEM / ODM custom service for kitchen appliances?

What information do I need to get an accurate quotation?

What certifications can you provide for induction cooktop?

Do you support brand agency cooperation?

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